A primer on how to develop metrics for sharing your white water to blue water partnership successes
It is now fairly clear that the increased use of public-private partnerships (PPPs) is inevitable if the quantity and quality of public service provision is to be improved. It is also equally clear that PPPs should be driven by the public sector, even if there is no consensus on what a PPP really is: the term means different things to different people.
However, as Adrian Howcraft—PricewaterhouseCoopers' PPP development director for Central and Eastern Europe—put it, PPPs are, at base, a range of "Contractual structures which fill the space between the traditional ways in which governments procured services and assets, and the full and permanent transfer of assets and service provision that occurs under privatisation". Frits Bolkestein, the EU commissioner for internal markets, concurred, saying “There is no overarching definition for public-private partnerships. PPP is an umbrella notion covering a wide range of economic activity and is in a constant evolution”.
But PPPs are here to stay, and if you're reading this then the chances are good that you're just formed a "white water to blue water public-private partnership" (“WW2BW PPP” or “partnership”). Congratulations. A question, however: How will you communicate the successes and challenges of the Partnership to your various and diverse stakeholders? How do you construct metrics so that they can be clearly understood by the WW2BW PPP management, employees, and other stakeholders and how do you ensure that the metrics developed serve the WW2BW PPP in meeting its objectives? What information is needed to share your metrics with internal and external stakeholders and to demonstrate progress?
This primer is designed to answer these and other questions, and the resulting metrics can be a cornerstone in helping you to “Communicate the successes of your white water to blue water public-private partnerships” or any other public-private partnership initiatives. And, since case studies are an effective way to bridge the gap between theory and practice, this primer also includes diverse illustrative examples of the application of this framework.
In the pages of
Communicating successes of public-private partnerships you will find answers to such basic questions as: Why should WW2BW PPPs develop and use metrics, what is a metric, what are characteristics of effective metrics, and how do partnerships create effective metrics? You will also find comprehensive, in-depth discussions on such key topics as developing metrics, customising and collecting metrics, creating the infrastructure required to support metrics, how partnerships use metrics to communicate, internal versus eternal metrics, and how to use feedback for continuous improvement.
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