How to effectively manage change*

If this is your situation

• You want to know how to ensure that all elements are in place before you go live.
• You want to know how to transfer knowledge and processes without disrupting operations.
• You need to understand how to manage the facilities build-out.
• You need to know how to mitigate the risks associated with the transition.
• You want to know how to manage the organizational changes.
• You want to know how to manage the human resource changes.
• You want to know how to manage the retained organization.
• You want to know how to accelerate the business benefits expected through the sourcing implementation.

How PricewaterhouseCoopers can help you

• Assist in development/deployment of service management and governance processes.
• Define process checkpoints and quality measures for go-live date across people, process, and risk.
• Develop and assist in managing the implementation of the facilities build-out plan for the sourcing options - whether ITO, BPO, or SS.
• Assist in managing the transition to a new environment, including support in the following areas: business continuity plans, service delivery plans, governance models, communications plans, change management processes, service contingency plans, and organizational structures.